RANDY P. MACE

 

 

QUALIFICATIONS PROFILE

 

·               Proficient in Systems Analysis, Information Security Mgt., Systems Integration, & Web Development

·               Technical Support Specialist; 6 Years + in IT Technical Hardware, Software, & Networking Support

·               Strong Record of Achievement in Results-Driven Leadership and Administrative Operations

·               Honors Graduate: Recognized for Outstanding Performance in Computer Information Systems

·               Solution-Focused, Team Oriented Manager in Business, Quality & Design Information Systems

·               Project Management: Ability to multi-task and prioritize on several projects at a time

 

TECHNOLOGY SUMMARY

 

·               Operating Systems:  wUnix wLinux wNovell  Mac OS/iOS wWindows/Serv. wChromium OS/Android

·               Databases: wSQL wER Modeling wYardi Voyager 6/7S wMS Access wEpicor

·               Languages:wJava wHTML/HTML5 & CSS wSQL wVisual Basic wVisual Studio w Shell Scripting

·                     Software: wMS Project, Visio & Office wVMWare/ESXi/vSphere wCrystal wSolid Works            

·               Telecom: wNEC wRingCentral wOffice-at-Hand wShoreTel wCisco (Mgr) wSIP/VoIP wCitrix

 

PROFESSIONAL EXPERIENCE

                                      

 

Director of Technology Jan 2015-Current

T&R Properties, Dublin, OH

·                  Manage strategy and execution of IT infrastructure and overseeing technical projects alignment with

   organizational goals.

·               Communicate and identify new market opportunities.  Research and recommend new products that will help benefit all associates and

·               Supervise an IT Team while still responsible for all aspects of IT within the organization. Coach and Develop team member.

·               Technologies responsible for are: RingCentral Cloud PBX Phone System, Windows Server 2008R2 AD|DC user access and Office 365 file share/user accounts.  Yardi Voyager, iBS and GolfNow Financial systems.

 

IT/System Administrator          May 2013-Jan 2015

   Axium Plastics, Johnstown, OH                                      

·               Phone(s): Maintain implement and ordering all systems related to Phone

System, Mobility Solution, Server’s and companywide hardware.  Maintain and creates changes as necessary in RingCentral cloud based PBX which is also interconnected with company’s iPhones via application (Office@Hand).

·               Network: VMware ESXi server running Windows Server 08R2, Ubuntu 14.04 LTS and Linux Mint.  Update/Configure/Maintain main 08R2 server and constantly updating Active Directory, Share Drives, SharePoint and Global Policies. Configure and implementation of HP PoE switches, utilizing their proprietary GUI to meet business needs.  Monitor VLAN and ports for phone system/Network Devices.  Manage, upkeep and operate MS Office 365 Data/E-Mail. 

·               Collaborate: Work with consultants, contractors and internal employees to develop and maintain different

solutions within the manufacturing industry.  Information Security continues to be the most important

aspect of all IT based work.  Monitor and check Jira ticketing system (frequently) and router appropriately.

·               Database: Solely responsible for all company Administrative access to SQL Server 2008, Active Directory,

User Access, SQL DB and Epicor financial system.

 

 

PAGE 2         RANDY P. MACE

 

 

IT Systems Consultant /Project Manager                               2010-2013                      Bella’s Connection LLC, Savannah, GA                                                                                                                    

·               Technical Support:  Diagnose technical issues identified in the components of PC desktops, laptops, networks, servers, and deliver client solutions.  Establish, expand, and maintain solid client-base leads.        

·               Hardware & Software Repair/Install: MS Windows 3.1-11, XP, Vista, 7, 8, FreeBSD, Unix, Linux, Solaris, Novell, Red hat, Linux Mint, Ubuntu, Servers, Networks, TCP/IP, DHCP, DNS, Remote access SSL, VPN, and Remote Desktop.  McAfee Endpoint Encryption.  Cisco networking equipment and command line.  Cisco IPT software/ hardware, MS SharePoint, ITSM tools, Laser, matrix and label printers (Zebra).

 

 

Assistant Banking Center Manager       2011-2012  

Bank of America, Dublin, GA

·                  Manage all aspects of a successful business including resource management, operational excellence, managing

partnerships, associate development and proficiency, building and retaining customer relationships

·               Communicate with market managers on performance, assessments, business developments, and execution of

   employee practices. Identify and manage risk in business, transactions leveraging the Risk Framework.

 

Telecommunications Store Manager                            2008-2010

   T-Mobile USA, Columbus, OH

•    Delegate, motivate, coach, and develop sales associates

•    Troubleshoot technical issues with GSM devices and advanced wireless communication technologies.

 

Assistant Store Manager        2006-2008

AT&T Mobility, Dublin, OH

•        Develop associate practices to ensure customer experience and sales objectives for retail store. 

•        Technical Duties: Utilize Opus, Administer HR-One Employee Performance and Hiring Portal.

 

MILITARY EXPERIENCE

 

Petty Officer/Aviation Fuels Training                        2002-2006

   United States Navy – USS Harry S. Truman (CVN-75), Norfolk, VA             

•            Duty:  Complete all software updates and support ABF workstations.  Update database for service members.

•                  Accountable for servicing member’s records.  Granted access to Security Class “Secret” MILSPEC systems.

 

EDUCATION AND TRAINING

 

Admitted to graduate program M.S. Cyber Security 13’ Saint Leo University w9 Credit hours completed

Bachelor of Science in Computer Information Systems, Saint Leo University wGPA: 3.5-cum laude

Information & Telecommunication Systems, Ohio University w 19 Credit hours in Telecom completed